March 12, 2020
I hope this message finds your family happy and healthy. Given the current unique circumstances, we are making additional adjustments to our vacation policies to give you extra peace of mind and flexibility.
- Members with Elite Credits expiring in the next 6-months will receive a complimentary 6-month credit extension, and giving you more time to secure vacations.
- Members depositing vacations March 12, 2020 through September 1, 2020 will earn Elite Credits that are valid for 2 years from the vacation arrival date, rather than deposit date - extending the life of your Elite Credits, and giving you more time to make your travel plans.
- Members who reserve a new vacation with an arrival date prior to December 31, 2020, and decide to cancel, can apply the Elite Credits and Exchange Fee towards a future reservation. *Future reservations must be made within 6-months of cancellation
- Members who have confirmed future vacations, please refer to Elite Alliance's cancellation policy.
We are all in this together, and appreciate your continued loyalty to Elite Alliance. As always, if you have any questions or concerns, please do not hesitate to contact us directly at 866.407.5218 or firstname.lastname@example.org.
All the best,
President of Elite Alliance